Terms of Service | RootSeek Health

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Terms of Service

Effective date: September 2, 2026 · Root Seek Health

These Terms of Service govern your use of this website and the services described on it. By using the website you agree to these Terms. If you do not agree, please do not use the website.

1. Use of the website

You may use this website for lawful purposes and in accordance with these Terms. You agree not to: use the website in violation of any applicable law or regulation; attempt to gain unauthorized access to the website, its systems, or related networks; interfere with the operation or security of the website; introduce malicious software, viruses, or other harmful technology; use the website to transmit fraudulent, misleading, abusive, or unlawful material; or use information obtained through the website for unauthorized commercial purposes. Root Seek Health reserves the right to restrict or terminate access when these Terms have been violated.

2. Health and wellness information

Information provided on this website is intended for general informational and educational purposes and is not intended to replace individualized medical advice, diagnosis, or treatment from a qualified healthcare professional. Using the website does not establish a provider-patient relationship with Root Seek Health. If you think you may have a medical emergency, call 911 immediately.

3. Appointments and services

Submitting an appointment request does not necessarily guarantee an appointment. Services may be subject to availability, eligibility requirements (including your state of residence), confirmation, payment, cancellation policies, or other conditions. Root Seek Health may modify, reschedule, or discontinue services when reasonably necessary.

4. Information you provide

You agree to provide accurate and complete information and to maintain accurate contact details. The collection and protection of personal data is described in our Privacy Policy.

5. SMS messaging terms

Root Seek Health offers SMS programs to individuals who voluntarily opt in. Messages may include transactional messages (confirmations, reminders, notifications), informational messages, and marketing communications.

  • Marketing SMS consent: consent to receive marketing SMS messages is not a condition of purchasing any goods or services.
  • Message rates: message and data rates may apply. Message frequency varies.
  • Opt-out: you may opt out of SMS messages at any time by replying STOP to any message.
  • Help: reply HELP to any message from Root Seek Health for assistance, or call (617) 665-7780.
  • Carrier disclaimer: carriers are not liable for any delayed or undelivered messages, and delivery depends on network availability.
  • Privacy: mobile phone numbers, SMS opt-in information, and SMS consent will not be sold or shared with third parties.

6. SMS consent

SMS consent is voluntary and is obtained separately from your acceptance of these general Terms of Service. Marketing SMS consent is separate from consent to transactional or informational messages.

7. Email and other communications

Root Seek Health may use your email address or other contact information to communicate with you regarding inquiries, appointments, and services. Marketing emails include unsubscribe instructions.

8. Third-party services and links

The website may link to or rely on third-party services. Root Seek Health does not control and is not responsible for the availability, content, security, privacy practices, or terms of third-party services.

9. Intellectual property

Website content is owned or licensed by Root Seek Health and protected by intellectual property laws. You may access content for personal, non-commercial use only. You may not reproduce, distribute, modify, publish, sell, license, or commercially exploit website content without prior written authorization.

10. Website availability

The website may occasionally be unavailable because of maintenance, technical issues, updates, third-party service interruptions, or circumstances outside our reasonable control. Root Seek Health may modify, suspend, or discontinue portions of the website at any time.

11. Disclaimer of warranties

The website and its content are provided on an “as is” and “as available” basis. Root Seek Health makes no warranties regarding accuracy, completeness, reliability, or availability.

12. Limitation of liability

To the fullest extent permitted by law, Root Seek Health and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of, or inability to use, the website.

13. Privacy

Your use of the website is subject to the Root Seek Health Privacy Policy, which explains how we collect, use, and disclose information and the choices available to you.

14. Changes to these Terms

Root Seek Health may update these Terms from time to time. Updated versions are posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated Terms.

15. Governing law

These Terms are governed by the laws applicable to Root Seek Health’s principal place of business, without regard to conflict-of-law principles.

16. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force and effect.

17. Entire agreement

These Terms, the Privacy Policy, and any applicable service agreements constitute the complete agreement between you and Root Seek Health regarding the website.

18. Contact us

Questions about these Terms may be directed to Root Seek Health at (617) 665-7780. For SMS assistance, reply HELP to any message; to stop receiving messages, reply STOP.

RootSeek

Finally, someone believes you and has a plan.

A virtual, physician-led root-cause medical program for adults with complex chronic illness. Based in Newburyport, Massachusetts. Caring for patients across Massachusetts and New Hampshire.

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RootSeek Health is a virtual medical practice. Our clinicians care for patients who are located in Massachusetts and New Hampshire. Everything on this website is general education and is not medical advice, a diagnosis, or a promise of any particular result; it does not replace a relationship with your own clinician. If you think you are having a medical emergency, call 911. We do not bill insurance. © 2026 RootSeek Health. All rights reserved.